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TMI

Based in London, TMI work with global brands to enhance their Customer Experience and to create brilliant customer experiences which are loved by customers and employees alike. H Creative Brand Design have worked with TMI for many of the aforementioned global brands, including Furla, Regent Hotels®, IHG Group®, P&O Cruises® and Adidas®, to name but a few. We have created a range of internal comms, such as service frameworks, infographics and training guides. The work shown here includes a Global Etiquette Compendium for Intercontinental Hotels, a Luxury Experiences document for TMI, an online Service Standards guide for Adidas®, the Service Animals™ branding for TMI and an online Operations Manual for Italian luxury goods brand Furla.

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